Big Brother producers told Ariana Grande's brother Frankie that his grandfather passed away in a rare case of breaking the reality show's trademark "quarantine."
The whole house rallied around Frankie when he heard of the tragedy.
Frankie Grande's grandpa died on Tuesday, but Ariana Grande, his pop star sister, listened to his last wish and kept his passing secret from Frankie.
This request was with the hope that he would continue on the show and not let it affect him, but Wednesday, producers passed a note to Frankie.
After learning of the sad news, Frankie broke down in tears.
Some of the other house guests on the program were crying too as he revealed the news to them, in what was a very unusual moment for Big Brother.
The lack of news and contact with the outside world is a show staple; 2013 saw multiple contestants fired for their conduct on the show, before they even knew it.
It remains unclear if the family lobbied for producers to make an exception in this case, or if it was their call, but our hearts go out to the Grande siblings regardless.