Hilarious Airline Complaint Letter Gets Thumbs Up From Richard Branson, Goes Viral

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There's nothing funny about a miserable air travel experience.

Well, actually there is. This traveler's classic complaint letter.

LIAT Photo

Disgruntled passenger Arthur Hicks penned an open letter to LIAT, a Caribbean-based airline, in the British Virgin Islands Beacon following a trip this spring.

It caught the eye of Virgin CEO Richard Branson, who Tweeted, "How to write a complaint letter - read this hilarious note from a frustrated airline passenger."

You've got to read it below, it really is outstanding:

    Dear LIAT,

    May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

    Most other airlines I have traveled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

    I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.

    I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night - and that all those noisy bars and restaurants were closed.

    So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”

    P.S. Keep the bag. I never liked it anyway.

LIAT's letter from Hicks is hardly a first for the airline.

Passengers humorously interpret the name to stand alternately for "Luggage In Another Terminal," "Leaving Island Any Time," and "Lousy In All Things."

Not that the maligned company is alone in this arena. Branson, for his part, has been known to personally acknowledge Virgin complaint letters.

Still ... LOL and ouch. Arthur Hicks 1, LIAT 0.

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